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General conditions of sale

 

Article 1: Field of APPLICATION

These terms of sale apply to all orders placed on the site www.strasselec.com, by phone or even writing.

Article 2: Availability of items

The articles are offered within the limit of available stocks and for those not stored by us, within the limits of their availability from suppliers.

Although our databases are updated on a regular basis, some items may be temporarily or permanently unavailable from our suppliers. The unavailability of one or more items cannot engage the responsibility of the company Strasselec.

If one or more items were to be unavailable after ordering, we personally notify promptly the customer by e-mail or telephone.


Lamps old or "not found" are generally available in limited number, or even in a single copy. We cannot guarantee delivery.

For questions about an order, cancellation or Exchange, you can contact us by e-mail or by phone.

Article 3: orders

Orders can be placed in the following way:

-by Internet: www.strasselec.com

-by mail:

Strasselec SARL

6 the Spesbourg Street

67000 STRASBOURG


-or by e-mail.


Any command transmitted by internet is confirmed by an e-mail client, must necessarily communicate his e-mail.

Article 4: prices

Prices are on the site in euros, all taxes, except share in the expenses of treatment and shipping.

Prices can be changed at any time without notice. However, the items will be charged on the basis in force at registration of the order.

All orders, whatever their origin, are billed and payable in Euros only.

Articles remain the property of the service until payment in full of the price, regardless of the date of delivery of the product.

Article 5: payment

The payment of purchases is made:

-Via payment by credit card (Visa, Mastercard, Eurocard).

-By cleared cheque in France denominated in Euros and established to the order of: Strasselec SARL.

In this case, the processing of your order is made to receive the check.

It is necessary to postpone the order number on the back of the cheque and send it to:

Strasselec SARL

6 the Spesbourg Street

67000 STRASBOURG

The amount of orders paid by credit card is cashed on the day of the order.

The amount of orders paid by cheque is cashed on receipt of the check.

Breakdown on one of the product, after agreement with the customer, a refund will be made. The method of refund will be identical to the mode of payment.

Article 6: delivery

The items are delivered to the delivery address specified when ordering. In order to optimize the delivery, it is advisable to indicate an address to which your order will be received during working hours.

Indicated at the order deadlines are deadlines displayed by our providers, indicative and may vary according to the destination. In the event of delay of delivery or out of stock from suppliers, our responsibility could not be committed.

If you choose to pay by check, the order will be processed only on receipt of your payment and shipping and processing your order deadlines are extended all.

The Service of distance selling of Strasselec under the contract of sale charge full of delivery and transport costs being accessories of these operations. In case of dispute on delivery any claim must be addressed to us within a period of 48 hours, in addition to any reservations to the carrier under legal conditions.

Article 7: Satisfied or reimbursed

7.1 right to return

The Strasselec company is committed in this capacity to the rules of the Professional Code and the quality Charter of the FEVAD.

If the article does not, for any reason whatsoever, the customer has a period of 14 days from receipt to return his order. The package must be returned by mail exclusively, followed must be in its original, undamaged packaging, unseal and accompanied by the corresponding invoice.

The article is then refunded except for the expenses of sending and return which remain the responsibility of the customer. As a result, only the price of the purchased items will be refunded.

Items damaged, damaged or soiled by the customer are not included.

Returns are to be made to:

Strasselec SARL
6 the Spesbourg Street
67000 STRASBOURG

7.2 quality commitment

If whether or not an article is defective in line (due to the witch Strasselec error), we are committed to refund, subject to the respect of following conditions:

I return in its original, undamaged packaging, not unseal

Accompanied by a reasoned request and its invoice, II

III within a maximum period of 14 days of receipt of the parcel to:

Strasselec SARL
6 the Spesbourg Street
67000 STRASBOURG

In these circumstances, the expenses of sending and return will be fully reimbursed. However, the amount of reimbursed return costs cannot exceed 1.5 times the amount of shipping charged.

No sending in against-refunding will be accepted, regardless of the reason.

Article 8: Personal data

We treat all information about our customers with the strictest confidence.

When ordering, only are requested the necessary information (name, address, e-mail) for effective treatment and careful monitoring of the order. These data entered online are stored on a secure server and are immediately encrypted.

In accordance with the law "Computing and freedoms" of January 6, 1978, the customer has a right of access and rectification of the data.

Section 9: Disclaimer

The photographs and the texts present on the site and illustrating the products do not enter the contractual field. Therefore, our responsibility could not be committed an error in one of these photographs or one of these texts.

The proposed items meet the French legislation in force. We decline any responsibility if the delivered article does not respect the legislation of the country of delivery.

Our responsibility is not engaged in case of breach of contract due to out of stock or unavailability of products, in the event of total or partial strike of services delivery, force majeure, of flooding, fire, etc.

Our responsibility is not committed to the content of the sites on which links internet Hypertext can return from his own site.

Article 10: Case - law APPLICABLE to the relationship with the customer

Online sales by the Strasselec from its website or telephone are governed exclusively by french law.

In case of dispute, only the courts of Strasbourg will be competent.

Article 11: Acceptance of the customer

By clicking on the button "Confirm order", the customer declares to accept the command and the entirety of the present general conditions of sale.

The data recorded by our service and will constitute the proof of the whole of the operations and financial transactions made by the customer.

These general terms of sale can be modified at any time without notice.

IDENTIFICATION

Strasselec SARL
SARL with a capital of € 15,000
6 the Spesbourg Street
67000 STRASBOURG
Tel: 09 54 935 503

VAT number: FR 88 499 870 384